Riles Marine Radar Mount – Do NOT Buy

 Riles Marine Radar Mount – Do NOT Buy

 It is a long story and I will only go into some of it but the bottom line is f you can and I think you can find a  stainless steel radar mount from another manufacture I would be wise to choose them instead of RileyMarine.

Rigworks recommended we purchase the radar mount from Riley Marine.

 We had our mast sitting on the ground in the boat yard and Rigworks went to install the radar antenna and the radar mount and we found the radar mount did not fit the antenna. Bummer.

These brackets are 3 1/2 inches off

When I ordered the radar mount directly from Riley Marine I specifically said it was for a Garmin 18” HD radar antenna.

 The Radar mount is expensive and with tax and shipping is more so.

Ray from Rigworks tried calling Riley Marine at that time (Thursday afternoon during business hours) but there was no answer. We had to make the decision to send it to Thomas Welding as they were the only welder who could get it done right then or abuts.

Rigworks got the mount back From Thomas Welding and it was installed.

Debbie and I went to the boat yard on Saturday and Sunday working on the mast and Monday the mast went back into the boat.

 The mast cost $100.00 a day lay time (M-F).

Rigworks asked Riley Marine to pay for the fabrication work done by Thomas Welding.

Riley said “because Ray at Rigworks did not leave a message they could not react to the problem and that Thomas Marine charged too much”.

Rile covered only part of the repair cost.

To us, the customer this is not right. The mount did not fit! We ordered one exactly for our radar. Riley screwed up. It was costing us $100.00 a day to wait for Riley and we could not see paying that. Riley is in L.A and we are in San Diego so no matter how you figure it was not going to be a same day deal.

Riey was not easy to deal with and made lots of excuses and the hole thing was a lot of drama to get them to pay what they did. Not a good experience for a simple mount that has now coast use over $550.00!

 Riley has bad customer service. They had the chance to just make it right and did not. They haggled and complained and had a chance to be a top notch supplier but fell flat.

 So we give Riley Marine a Do-NOT-Buy because of their poor customer service.

 They shipped the wrong radar mount and would not make it right. Riley Marine turned purchasing an expensive radar mount from a good experience into a bad experience.